WD2000: Mail Merge Main Document Restored to Normal Word Document (211727)


The information in this article applies to:

  • Microsoft Word 2000
This article was previously published under Q211727

SYMPTOMS

When you open a mail merge main document, the file is no longer a mail merge main document.

CAUSE

This problem occurs when the following conditions are true:
  • Your mail merge main document is attached to a Microsoft Access data source.

    NOTE: This problem occurs whether you attach your data source by using DDE or ODBC.

    -and-
  • You save your mail merge main document in Rich Text Format (*.rtf). Note that some converters, such as the "Microsoft Word 97-2000 and 6.0/95" converter, save the file in RTF format.

WORKAROUND

Reset your document as a mail merge main document. To do this, open the main document, and then follow these steps:
  1. On the Tools menu, click Mail Merge.
  2. Under Main Document, click Create. Select the type of main document that you want.
  3. Click Active Window.
  4. Under Data Source, click Get Data. Select the data source that you want and click OK.
NOTE: You may want to save your mail merge main document by using the Word Document (*.doc) file type in the Save As dialog box to prevent this problem from recurring.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:12/6/2000
Keywords:kbbug kbmerge KB211727
©2002 Microsoft Corporation. All rights reserved.