WD2000: Word Cannot Retrieve the Business Address from Outlook (211553)


The information in this article applies to:

  • Microsoft Word 2000
This article was previously published under Q211553

SYMPTOMS

In Microsoft Outlook 2000, you can set the mailing address to a Business, Home, or Other address. If you set the Microsoft Outlook Home address with the This is the mailing address setting, you cannot use the Insert Address button to insert the Outlook Business address in Microsoft Word 2000.

WORKAROUND

In Outlook, use the following steps to change the designation of the This is the mailing address setting to the Business address:
  1. Start or switch to Outlook, and then click Contacts in the Outlook bar.
  2. Double-click a name, and click the General tab.
  3. Click the menu for the type of address.

    You should see the three choices of Business, Home, and Other. Click Business.
  4. Select This is the mailing address.
  5. Click Save and Close.
  6. Minimize or close Outlook.
  7. In Word, click the Insert Address button.
  8. In the Select Name dialog box, click the down arrow next to Show Names from the, and click Contacts (under the Outlook Address Book item).
  9. Click to select the name that you want to use, click the Mailing button, and click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The Insert Address button can be accessed by any of the following ways:
  • On the Tools menu, click Envelopes and Labels.

    -or-
  • In the Letter Wizard, use the Recipient Info tab.

    -or-
  • Place the Insert Address command or button on a toolbar.
For additional information about adding the Insert Address button to a toolbar, click the article number below to view the article in the Microsoft Knowledge Base:

214219 WD2000: How to Add the Insert Address Button to a Toolbar

For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

212345 How to Modify the Layout of an Address Book Entry

211935 WD2000: Error Message: "Word Could Not Insert the Address..."

211424 WD2000: Matching AddressLayout Fields to Outlook Contact Fields

Modification Type:MajorLast Reviewed:2/28/2001
Keywords:kbbug kbinterop kbusage KB211553
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