You receive a "Word couldn't send mail because of MAPI error: 'Unspecified error'" error message when you send a Word 2000 document as an e-mail attachment (209928)
The information in this article applies to:
This article was previously published under Q209928 SYMPTOMS
When you attempt to send a Word document as an e-mail attachment, the following error message appears:
Word couldn't send mail because of MAPI error: "Unspecified error".
CAUSE
This problem can occur if the following conditions are all true:
- You started Microsoft Word 2000 and your MAPI e-mail program (for example, Microsoft Outlook 2000).
-and- - In Microsoft Word, you chose to send the current document as an attachment (on the File menu, point to Send To, and then click Mail Recipient (as Attachment)), but you did not send the message.
-and- - You quit and logged off of your MAPI e-mail program. For example, in Microsoft Outlook 2000, on the File menu, you clicked Exit and Log Off.
-and- - In Word, you again chose to send the current document as an attachment.
Because the current MAPI session was closed, Word can no longer connect to that MAPI session.
RESOLUTION
Use one of the following methods to resolve this problem.
Method 1: Restart your MAPI E-mail Application
You can restart your MAPI e-mail application and then send your document from Word.
Method 2: Save and Close Document and Word, and Then Restart Word
You can save and close your document and then quit and restart Word. Word then establishes a new MAPI session, allowing you to send your document.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
| Modification Type: | Minor | Last Reviewed: | 9/12/2004 |
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| Keywords: | kbbug kbnofix KB209928 |
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