Computer Stops Responding After You Install Hewlett Packard Picture Place 1.0 (207442)

SYMPTOMS

When you restart your computer after you install Hewlett Packard Picture Place version 1.0, your computer may stop responding, or you may receive the following error message:

Insufficient memory to initialize Windows.

Quit one or more memory-resident programs or remove unnecessary utilities from your config.sys and autoexec.bat files and restart your computer.

Press any key to continue...

CAUSE

This behavior can occur if Win400i.386 and Hpscanr.386 are in the [386Enh] section of the System.ini file.

RESOLUTION

To work around this issue, follow these steps to remove the lines from the System.ini file:

Click Start, click Run, type sysedit in the Open: box, and then click OK.
On the Windows menu, click System.ini, and then find the [386Enh] section.
Locate the lines that have Win400i.386 and Hpscanr.386 in them, and then type a semicolon ; in front of each line.
Click Exit on the File menu. Click Yes when you are prompted to save the System.ini file, and then restart your computer.

STATUS

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.