Encarta Encyclopedia: Error Message When Starting Virtual Tour (203771)


The information in this article applies to:

  • Microsoft Encarta Encyclopedia 99
  • Microsoft Encarta Reference Suite 99
  • Microsoft Encarta Encyclopedia 2000
  • Microsoft Encarta Reference Suite 2000
  • Microsoft Encarta Encyclopedia Deluxe 2001 for Windows
  • Microsoft Encarta Encyclopedia Standard 2001 for Windows
  • Microsoft Encarta Reference Suite 2001
  • Microsoft Encarta Encyclopedia 99 Concise Edition
  • Microsoft Encarta Encyclopedia Deluxe 99
  • Microsoft Encarta Encyclopedia 2000 Concise Edition
  • Microsoft Encarta Encyclopedia 2000 Deluxe Edition
This article was previously published under Q203771

SYMPTOMS

When you attempt to start a Virtual Tour in one of the programs listed at the beginning of this article, you may receive an error message similar to one of the following
Enc99 caused a general protection fault in module Stbv_128.drv.
Enc99 caused a general protection fault in module Dibeng.dll.
where 99 is the version year of your program.

CAUSE

This behavior can occur if both of the following conditions are true:

  • An STB Velocity 128 video adapter is installed in your computer.

  • You are using an outdated video driver for the STB Velocity 128 video adapter.

RESOLUTION

To resolve this issue, download and install the latest video driver for the STB Velocity 128 video adapter from the following STB Web site:

http://www.stb.com

NOTE: Microsoft has confirmed that this issue does not occur if you use version 4.10.01.0182 of the video driver for the STB Velocity 128 video adapter.

MORE INFORMATION

To work around this issue, increase the Windows color palette setting to High Color (16-bit). To do this, follow these steps:

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Display.
  3. Click the Settings tab.
  4. In the Color Palette or Colors box, click High Color (16-bit).
  5. Click OK. If you are prompted to restart the computer, do so.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:12/16/2004
Keywords:kb3rdparty kbdisplay kberrmsg kbprb KB203771
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