Items deleted from a shared mailbox go to the wrong folder in Outlook (202517)


The information in this article applies to:

  • Microsoft Outlook 2002
  • Microsoft Outlook 2000
  • Microsoft Office Outlook 2003
This article was previously published under Q202517
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SUMMARY

When using one of the Microsoft Outlook products listed at the beginning of this article, you delete items from a Mailbox folder of another user where you have deletion privileges, and the deleted items go into your Deleted Items folder rather than that of the mailbox owner.

MORE INFORMATION

Outlook provides a Windows Registry setting to switch the destination of deleted items to the mailbox owner's Deleted Items folder.

To Switch the Destination of Deleted Items

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To change the registry setting, follow these steps:
  1. In Outlook 2002 or in Outlook 2003, click Exit on the File menu.

    In Outlook 2000, click Exit and Log Off on the File menu.
  2. Click Start, and then click Run.
  3. Type regedit, and then click OK.
  4. Locate the registry key below that is appropriate for your version of Outlook.
    • For Outlook 2003

      HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Options\General

    • For Outlook 2002:

      HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Options\General

    • For Outlook 2000:

      HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Options\General

  5. Right-click the DelegateWastebasketStyle value, and then click Modify.

    If the key is not present, use the following steps to create it:
    1. Right-click the General folder in the path defined in step 4 in the "To Switch the Destination of Deleted Items" section earlier in this article.
    2. Point to New, and then click DWORD Value.
    3. Type DelegateWastebasketStyle, and then press ENTER.
  6. Change the value data in the Edit DWORD Value dialog box to one of the following values:
    • 8 = Stores deleted items in your folder.
    • 4 = Stores deleted items in the mailbox owner's folder.
    NOTE: Make sure that the delegate user has at least Author level rights for the Deleted Items folder of the owner's mailbox. If the delegate does not have these rights, and this registry option is set to 4, then either the item is deleted permanently or the user receives one of the following two error messages:
    The item could not be deleted, it was either moved or already deleted, or access was denied.

    -or-

    Operation Failed.
  7. Quit the Registry Editor.
  8. Restart Outlook.
Modification Type:MinorLast Reviewed:6/3/2005
Keywords:kbinfo KB202517
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