Reinstalling the SBS Client Computer to an Existing Client (201586)

SYMPTOMS

When you try to install the Small Business Server (SBS) client software to a computer that is currently a member of another SBS domain, or when trying to run a new client disk to change the information on an existing SBS client, the following error messages may result and prevent the SBS client software from functioning:

Setup was unable to open the information file \\servername\clients\response\machinename\clioc.inf
Contact your system administrator. The Specific error code is ## at line ########

Setup was unable to load the master information file.

The Application could not be initialized.

RESOLUTION

To work around this problem, prepare the server and the workstation for the SBS client install by performing the following steps, where appropriate.

On the Client Machine

You may get errors when removing applications -- ignore them and continue through all steps.

Click Start, click Settings, and then click Control Panel.
Double-click Add/Remove Programs.
Select Microsoft BackOffice Small Business Server.
Click Add/Remove.
Click to clear the SBS Applications you want to remove.

NOTE: You cannot deselect the Microsoft Small Business Client.
Click Next, continue with the rest of the uninstall.

NOTE: It is recommended you leave shared files in place if you are prompted to remove any during the uninstall.
In the root directory of the hard drive, locate and delete the following file:
Startcli.log
Restart the client computer.

On the Server

Remove the reference to the old workstation from the following folder:
drive:\SmallBusiness\Clients\RESPONSE\
There will be a folder here named the same as the computer name. Delete this folder and all of its contents.

The client computer can now be set up with a new SBS client setup disk It is important that you create a new client setup disk for each computer you want to have on the SBS network.