OL2000: Troubleshooting Forms That Don't Run on Other Computers (201083)
The information in this article applies to:
This article was previously published under Q201083 SUMMARY
This article describes troubleshooting tips that you can use when an
Outlook forms solution works on your development computer, but does
not work properly on another person's computer.
MORE INFORMATION
Use the following troubleshooting tips to solve problems with your
programming solution.
VBScript Version
If your solution involves forms that use Visual Basic Scripting Edition
(VBScript), you may need to make sure that all computers are using the same
version of VBScript that is used on your development computer. For
example, if you used the With...End With construct with VBScript 5.0, the form will not work correctly on Outlook 98 computers unless VBScript 5.0 has been installed on those computers, either directly or indirectly via another program.
Controls
If your solution uses any controls, check to see if the controls are
properly installed on all user computers. Are they the same version?
Ideally, unless you are only using the "Forms 2.0" controls that are
installed by Microsoft Office, you should require your users to run a setup
program to make sure all of your controls are installed correctly. Both
Visual Basic and Microsoft Office Developer include tools to create custom
setup programs.
Permissions or User Rights
Make sure that any user experiencing problems has proper permissions or
rights to use any public folders or other resources that your solution
uses.
Send Form Definition with Item
If your solution sends forms from one user's computer to another, did you
enable the "Send form definition with item" option on the form Property
tab when in design mode? If not, you or the users must properly install the
form so that it is available for the other users.
Did you use Rich Text Format (RTF)? Check the recipient's E-mail Properties and ensure that "Always send to this recipient in Microsoft Outlook rich-text format" is checked.
Read Layout
Mail message and post forms have separate Compose and Read pages by default. If you want the form to have one view when it is created or read, turn off the Separate Read Layout setting on the Layout menu when the form is in design mode. Depending on the type of form, this setting may be on or off by default.
REFERENCES
For additional information about available resources and answers
to commonly asked questions about Microsoft Outlook 2000 solutions,
please see the following article in the Microsoft Knowledge Base: 146636 OL2000: Questions About Custom Forms and Outlook Solutions
| Modification Type: | Major | Last Reviewed: | 9/7/2006 |
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| Keywords: | kbinfo kbprogramming kbsetup KB201083 |
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