All Exchange Users Receive NDR When Sending to cc:Mail Users (201058)
The information in this article applies to:
- Microsoft Exchange Server 5.0
This article was previously published under Q201058 SYMPTOMS
Microsoft Exchange Server users may get a non-delivery report (NDR) when sending messages to cc:Mail users although CC:Mail users are able to send messages to Exchange Server users. This may happen even when the Custom Recipient container of cc:Mail users is populated and the cc:Mail names are showing up in the Global Address list (GAL). The NDR is immediate and includes the following information:
Your message did not reach some or all of the intended recipients.
Subject: <subject>
Sent: <date / time>
The following recipient(s) could not be reached:
<Recipient> on <date / Time>
The recipient name is not recognized
MSEXCH:MSExchangeMTA:<Site>:<Server name>
RESOLUTION
To resolve this problem, perform the following steps: - Verify that the address being used is accurate.
- Verify that cc:Mail traffic is allowed to the cc:Mail connector.
- Verify the address type in the cc:Mail address space property page. It is recommended that an * or a blank address is defined. The * will be a wild card and the space being a least character match.
- If a more exact address type needs to be defined, confirm the use of * or blank space first to ensure mail flow and then verify the use of an accurate post office name.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbprb KB201058 |
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