Windows 98 Shutdown Generates "Fatal OE" Error Messages with Alps Electric USB Server (200692)

The information in this article applies to:

Microsoft Windows 98 Second Edition
Microsoft Windows 98

This article was previously published under Q200692

If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center

SYMPTOMS

On Compaq computers with Alps Electric Universal Serial Bus (USB) Server, you may receive a "Fatal 0E" error message when you shut down the computer.

CAUSE

Windows 98 supports USB and does not disable this program during installation. During shutdown, Windows 98 does not stop this program, which causes the system to generate the error message.

RESOLUTION

Contact Compaq for information about an update to correct this behavior.

You can also disable this software. Note that doing so affects your ability to control some features on the computer monitor. To disable this software, click Start, click Run, type msconfig, and then click OK. In the System Configuration utility, click the Startup tab, click to clear the Alps Electric USB Server check box, and then click OK. After you make this change, restart your computer.

MORE INFORMATION

If this article does not describe your shutdown-related issue, please see the following Microsoft Web site to view more articles about shutting down Windows 98:

Click here to view a list of shutdown articles

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Major	Last Reviewed:	8/28/2006
Keywords:	kb3rdparty kberrmsg kbFatalExErr0E kbprb KB200692