XCLN: Error Message: Synchronization with Offline Folder File Could Not Be Completed (199995)

The information in this article applies to:

Microsoft Outlook 98

This article was previously published under Q199995

SYMPTOMS

After you upgrade from Outlook 97 to Outlook 98, you may not be able to work offline with the offline folder (.ost) file. Also, synchronization of the .ost file with the Exchange Server computer may not finish, and one or more of the following error messages may be displayed:

The folder could not be synchronized.

Synchronization with offline folder file could not be completed.

Operation failed.

CAUSE

Outlook 98 Setup did not update the necessary files.

WORKAROUND

To work around this problem:

Rename all of the following files to *.old:
- In the windir\System32 folder, the following Ems*.* files:
  Emsabp32.dll
  Emsmdb.dll
  Emsui.dll
  Emsuix32.dll
- In the windir\System32 folder, the following Mapi*.* files:
  Mapisp32.exe
  Maip32.ol_
  Mapisvc.inf
  Mapi32.dll
  Mapisrvr.exe
  Mapi.dll
Remove Outlook 98.
Run Outlook 98 Setup again.

MORE INFORMATION

The steps in this article specify the windir\System32 folder, which is used with Windows NT Server or Windows NT Workstation.

The files for Windows 95 are found in the windir\System folder.

Modification Type:	Minor	Last Reviewed:	4/28/2005
Keywords:	kbprb KB199995