SYMPTOMS
When you run one of the programs listed at the beginning of
this article, you may receive the following error message:
MSMONEY caused an Invalid Page Fault in module
<unknown>.
RESOLUTION
To troubleshoot this issue, use the following methods in
the order in which they are presented.
Clean Boot the Computer
Certain programs or terminate-and-stay-resident (TSR) utilities
can interfere with Microsoft Money. In addition, unnecessary programs that are
running on your computer can take up system resources that Money needs to use.
To determine if this is the case, clean boot the computer before you start
Money. To do this, please see the instructions in the "More Information"
section later in this article.
After you clean boot the computer,
start Money to test if the issue is resolved.
If the issue is
resolved, one of the programs that was running in the background may interfere
with Money.
For
additional information about how to determine which program causes the issue,
click the article numbers below to view the articles in the Microsoft Knowledge
Base:
192926 How to Perform Clean-Boot Troubleshooting for Windows 98
156126 Troubleshooting Windows 95 Using Safe Mode
If the issue continues to occur, proceed to the
next method.
Verify that the Temp Folder is Valid, and then Empty the Temp Folder
To do this:
- Restart the computer in MS-DOS Mode.
- At the command prompt, type the following lines, pressing
ENTER after you type each line:
- Note the paths on the TEMP= and TMP= lines.
NOTE: The values should match. - At the command prompt, type the following line, and then
press ENTER where temp is the path you noted on
the TEMP= and TMP= lines in step three.
If you receive an "Invalid
directory" error message, create a new Temp folder. To do this, type the
following lines, pressing ENTER after you type each line where temp is the path you noted on
the TEMP= and TMP= lines in step three. - At the command prompt, type del
*.tmp, and then press ENTER.
- Shut down the computer, wait five seconds, and then start
your computer normally.
Start Money to test if the issue is resolved.
If the
issue continues to occur, proceed to the next method.
Remove and Reinstall Money
- Insert the Money CD-ROM into the CD-ROM drive. Press and
hold down the SHIFT key as you insert the CD-ROM to prevent the program from
starting automatically.
- Click Start, point to Settings, and then click Control Panel.
- Double-click Add/Remove Programs.
- On the Install/Uninstall tab, click your version of Microsoft Money, and then click Add/Remove.
- Click Remove All, and then follow the instructions on the screen to remove
Money.
- Clean boot the computer. For information about how to do
this, please see the instructions in the "More Information" section later in
this article.
- Click Start, and then click Run.
- In the Open box, type the following line, and then click OK where cd-rom is the drive letter for
the CD-ROM drive.
- Follow the instructions on the screen to reinstall
Money.
Start Money to test if the issue is resolved.
If the
issue continues to occur, proceed to the next method.
Create and Test a New Money Data File
To check to see if the error occurs in a new file:
- On the File menu in Microsoft Money, click New or point to New, and then click New File.
- In the File name box, type MsTest, and then click OK.
- Create accounts and configure online banking services in
the new file, and then test if the issue is resolved.
If the issue is resolved, there may a problem in your original
data file.
For additional information about
how to use the salvage utility to repair a damaged Money file, click the
article number below to view the article in the Microsoft Knowledge Base:
182608 Money: How to Resolve File Inconsistencies