Cannot Connect to a Secured Web Site That Requires a Certificate (199215)
The information in this article applies to:
- Microsoft Internet Explorer 4.01 for Windows NT 4.0 SP 1
- Microsoft Internet Explorer 4.0 for Windows NT 4.0
- Microsoft Internet Explorer 4.01 for Windows 95 SP 1
- Microsoft Internet Explorer 4.0 for Windows 95
- the operating system: Microsoft Windows 98
This article was previously published under Q199215 SYMPTOMS
When you attempt to connect to a secured Web site that requires a certificate, you may receive the following error message:
HTTP Error 403
403.7 Forbidden: Client certificate required
This error occurs when the resource you are attempting to access requires your browser to have a client Secure Sockets Layer (SSL) certificate that the server recognizes. This is used for authenticating you as a valid user of the resource.
Please contact the Web server's administrator to obtain a valid client
certificate.
CAUSE
This problem can occur if you previously tried to connect to the Web site during the Internet Explorer session, but could not. Internet Explorer caches the first attempt to connect to the Web site, and each subsequent attempt to connect uses the cached information.
RESOLUTION
To work around this problem so you do not have to restart your computer before connecting to the Web site, follow these steps in Internet Explorer:
- On the View menu, click Internet Options.
- Click the Advanced tab.
- Under Browsing, click to select the "Browse in a new process" check box.
- Click OK, and then quit all instances of Internet Explorer.
If you receive the error message again when you attempt to connect to the Web site, quit and then restart Internet Explorer.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
| Modification Type: | Major | Last Reviewed: | 12/5/2003 |
|---|
| Keywords: | kberrmsg kbprb KB199215 |
|---|
|