Setup Unable to Complete ACME Setup (199173)
The information in this article applies to:
- Microsoft Internet Explorer Administration Kit 4.0
- Microsoft Internet Explorer Administration Kit 4.01
- Microsoft Internet Explorer Administration Kit 4.01a
This article was previously published under Q199173 IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you install a build of Internet Explorer, the package fails during the ACME setup phase. No error messages occur and the Active Setup Log.txt and Internet Explorer Setup Log.txt do not show any errors. Setup fails in the middle of the install.
CAUSE
Intel Landesk (an antivirus program) version 5.02 running in real-time scan mode causes this problem.
WORKAROUND
To work around this problem, you can temporarily disable the real-time scanning while installing Internet Explorer.
To do this, do the following:
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk. - Start Registry Editor (Regedt32.exe).
- Locate the value under the following key in the registry:
HKEY_LOCAL_MACHINE\software\intel\landesk\virusprotect5\
currentversion\realtimescan
NOTE: The above registry key is one path; it has been wrapped for
readability. - Change the value to 0 to disable and wait 30 seconds for
this to take effect.
- Quit Registry Editor.
- Run the Internet Explorer 4.0 install program.
- Set the registry value back to 1.
| Modification Type: | Major | Last Reviewed: | 10/2/2003 |
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| Keywords: | kbpending kbprb KB199173 |
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