WD97: Errors, Problem Inserting CMYK JPEG Image (198097)


The information in this article applies to:

  • Microsoft Word 97 for Windows
This article was previously published under Q198097

SYMPTOMS

When you insert a CMYK (cyan-magenta-yellow-black) or a Joint Photographic Experts Group (JPEG) formatted graphic into a Word document, the graphic may be displayed as a box with an X inside it, or one of the following error messages may appear:

  • Cannot open file.

    - or -
  • This graphics file may be damaged and cannot be converted <filename>.

CAUSE

Microsoft Word 97 cannot convert CMYK JPEG graphics.

WORKAROUND

To work around this problem, use either of the following methods:

Method 1:

Use a different JPEG format, such as gray scale or RGB (red-green-blue).

Method 2:

Use another graphics format that Word supports, such as Tagged Image File Format (TIFF), Encapsulated PostScript (EPS), Computer Graphics Metafile (CGM), bit map (BMP), or Windows Metafile Format (WMF).

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

The JPEG graphics filter (Jpegim32.flt) supports Version 6.0 of the JPEG File Interchange Format (JFIF). You must have the JPEG filter to insert a JPEG file into a Word document as a Microsoft Clip Gallery object or a Photo Editor object. However you don't need the JPEG filter to insert a JPEG file directly into a Word document.

The JPEG filter has the following limitations:

  • The filter does not support JPEG Tagged Interchange Format (JTIF) files.
  • The filter does not support cyan-magenta-yellow-black (CMYK) JPEG files.
For more information about other graphic filters that Word can use, click the Office Assistant, type "graphic filters," click Search, and then click the "Graphic file types Word can use" topic.
Modification Type:MajorLast Reviewed:11/14/2000
Keywords:kbbug kbualink97 KB198097
©2002 Microsoft Corporation. All rights reserved.