OL2000: Contact Fax Numbers May Fail with +1 Prefix (198086)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q198086

SYMPTOMS

Sending a Business fax to a contact created with Microsoft Outlook may fail.

CAUSE

The failure of the fax may occur because Outlook has been set to add a +1 the to the beginning of the Business Fax number. Some centrally managed phone systems such as PBX systems may not be able to process the +1 prefix.

RESOLUTION

If this setting conflicts with a centrally managed telephone equipment, the +1 can be omitted. To disable the addition of the +1 in new telephone numbers, follow these steps:

  1. Start Outlook and click Contacts on the Outlook Bar.
  2. On the Actions menu, point to Call Contact, and then click New Call.
  3. Click Dialing Options.
  4. Click to clear the "Automatically add country code to local phone numbers" check box.

    NOTE: If you have not already setup your dialing location, the Dialing Properties dialog box may force you to do so before you can open the Dialing Options dialog box.
  5. Click OK, and then OK again to close all dialog boxes.
When you add a new telephone number to a Contact, Outlook will not add the +1 prefix.
Modification Type:MajorLast Reviewed:10/8/2003
Keywords:kbprb KB198086
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