OL2000: (CW) Cannot Sort By Last Name in Personal Address Book (198059)
The information in this article applies to:
This article was previously published under Q198059
NOTE: These procedures only apply if you have installed Outlook with the
Corporate Workgroup/Other option. This option allows you to use Messaging
Application Programming Interface (MAPI) services. To determine your
installation type, on the Help Menu, click About Microsoft Outlook. In
About Microsoft Outlook, you should see "Corporate" if you have the
Corporate Workgroup installation.
SYMPTOMS
You are using the Personal Address Book (PAB) and want the address entries
to be sorted by last name. Even though you select the "Show Names by Last
Name" option in the Properties of the Personal Address Book service, the
names are still not sorted.
CAUSE
The First and Last Name of the recipient are both in the First Name field.
RESOLUTION
In order to prepare the PAB entries to sort properly, follow these steps:
- On the Tools menu, click Address Book.
- In Show Names From, click Personal Address Book.
- Click an entry and on the File Menu, click Properties.
- Click the Business tab, right-click the recipient's last name, and on
the shortcut menu click Cut.
- Right-click the Last Name field, and on the shortcut menu, click
Paste.
This procedure assures that the first and last name of the recipient are in
the proper fields.
If the sort order is not currently set to Last Name, First Name, follow
these steps to change the order:
- On the Tools menu, click Services, and then click Personal Address Book.
- On the Personal Address Book tab, click to select "Last Name, First Name
(Smith, John)."
MORE INFORMATION
If you are using Outlook in an Microsoft Exchange Server environment, and
you add Global Address List (GAL) recipients to the PAB, these entries will
sort. When adding GAL recipients to the PAB, the fully populated GAL form
is used.
REFERENCES
For more information on using the Personal Address Book, please see the
following article in the Microsoft Knowledge Base:
197909 : OL2000: (CW) Removing the "(E-mail)" From E-mail Display
Names
Modification Type: | Major | Last Reviewed: | 10/9/2003 |
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Keywords: | kbprb KB198059 |
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