Blank Screen After Installing Secondary Video Adapter (198053)



The information in this article applies to:

  • Microsoft Windows Millennium Edition
  • Microsoft Windows 98 Second Edition
  • Microsoft Windows 98

This article was previously published under Q198053
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

SYMPTOMS

When you start your computer after installing a secondary video adapter, your screen may be blank.

CAUSE

This behavior can occur if your computer has a built-in video adapter and either of the following conditions exists:

  • Your computer's Basic Input/Output System (BIOS) does not provide support for multiple video adapters.
  • The secondary video adapter is not supported for multiple display use. For information about hardware requirements for multiple display support, please see the following article in the Microsoft Knowledge Base:

    ARTICLE-ID: 182708
    TITLE : Hardware Requirements for Multiple Display Support in Windows 98

RESOLUTION

To resolve this behavior, update your computer's BIOS or obtain a supported video adapter.

MORE INFORMATION

For more information about troubleshooting multiple display support in Windows 98/Me, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 182930
TITLE : How to Troubleshoot Multiple Display Support in Windows 98/Me


Modification Type:MajorLast Reviewed:7/13/2006
Keywords:kbdisplay kbprb KB198053