OL97: Hyperlink in Received Mail Message Not Integrated (197880)
The information in this article applies to:
This article was previously published under Q197880 SYMPTOMS
When you receive a mail message through the Internet that contains a Web
site address as a Uniform Resource Locator (URL), the link is only
partially displayed as an active link. The remaining text of the link is on
a different line and is not blue or underlined.
NOTE: This problem only occurs with mail you receive from a third-party
(non-Outlook) client. Wrapped URL text displays correctly when sent from an
Outlook client.
CAUSE
The mail client that sent the link inserted a line break in the middle of
the URL text, or the sender may have inadvertently inserted a carriage
return by pressing ENTER while typing the URL. Web addresses inserted in
the body of a mail message are not complete if the URL is broken before the
end of the text.
This behavior also occurs if the sender used a space in the text of the
URL.
RESOLUTION
To use a URL that is displayed in this manner, follow these steps:
Rich Text Messages- Click to place the cursor to the right of the first line of the URL
just prior to the line break.
- Press DELETE to bring the second line of the URL up to integrate it with
the first line.
Messages Received With Word as E-mail Editor- Open the message containing the separated URL.
- Click to place the insertion point to the right of the first line of the
URL, just prior to the line break.
- Press DELETE to bring the second line of the URL up to integrate it with
the first line.
- Select the complete and integrated URL. On the Insert menu, click
Hyperlink.
The partial URL appears in the "Link to file or URL" box.
- Click Remove Hyperlink. Ensure that the full URL is selected and then
click the Insert menu selecting Hyperlink as in step 4. Click OK.
The URL should be completely blue and underlined. Clicking the URL will
launch the default browser as expected.
Modification Type: | Major | Last Reviewed: | 10/26/2000 |
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Keywords: | kbprb KB197880 |
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