OL98: (CW) Troubleshooting MSFax Message Stuck in The Outbox (197068)


The information in this article applies to:

  • Microsoft Outlook 98
This article was previously published under Q197068
NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option enables you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

This article describes how to troubleshoot issues with MSFax messages that get stuck in the Outbox without providing you a method to stop or delete the message.

RESOLUTION

To resolve this issue, use either of the following methods.

Method 1

  1. Quit Outlook.
  2. Click Start, point to Settings, and then click Control Panel.
  3. Double-click the Mail or Mail And Fax icon.
  4. Remove MSFax from the profile.
  5. Start Outlook and delete any stuck fax items from the Outbox. If the fax is returned to your Inbox as undeliverable, delete the fax from your Inbox.
  6. Repeat steps 1-3, but add MSFax back into the profile.

Method 2

  1. Quit all programs.
  2. Using Windows Explorer, navigate to the <Windir>\Spool\Fax folder.
  3. Move all of the files in this folder to your <Windir>\Temp folder.
  4. Restart your computer.
  5. Start Outlook and if the fax message is still in your Outbox, delete the message.
  6. Attempt to send a new fax.

MORE INFORMATION

If these methods do not solve your problem, then troubleshoot this issue as if the stuck item were an e-mail message. To do this, please see the following article in the Microsoft Knowledge Base:

162343 OL98: How to Troubleshoot Mail Stuck in the Outbox

Modification Type:MinorLast Reviewed:1/22/2005
Keywords:kbprb KB197068
©2004 Microsoft Corporation. All rights reserved.