Err Msg: The Wininet.dll File Is Linked to Missing Export Shlwapi.dll (196917)

RESOLUTION

To resolve this issue, follow these steps:

NOTE: Before you follow these steps, verify that you are able to reinstall Internet Explorer, either from a CD-ROM or using an executable file that you downloaded from the Internet. Note that Internet Explorer is not provided with Encarta Encyclopedia Standard Edition.

IMPORTANT: Do not use this method on a computer running Microsoft Windows 98 or later.

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. On the Install/Uninstall tab, click Microsoft Encarta 98 Encyclopedia or Encarta Encyclopedia 99, and then click Add/Remove.
4. Follow the instructions on the screen to remove the program. If you are prompted to restart the computer, do so.
5. Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Safe Mode Command Prompt Only from the Startup menu.
6. At the command prompt, type each of the following commands, and then press ENTER after you type each command.
   
   NOTE: When you press ENTER after you type each of the following deltree commands, you should be prompted to confirm that you want to delete the folder. If this prompt is not displayed, you may have typed the deltree command incorrectly.

   cd\windows
   smartdrv
   deltree tempor~1
   deltree history
   cd system
   ren actxprxy.dll actxprxy.old
   ren cachevu.dll cachevu.old
   ren inetcfg.dll inetcfg.old
   ren inetcpl.cpl inetcpl.old
   ren mshtml.dll mshtml.old
   ren shdocvw.dll shdocvw.old
   ren shlwapi.dll shlwapi.old
   ren url.dll url.old
   ren urlmon.dll urlmon.old
   ren wininet.dll wininet.old
   ren wsock32n.dll wsock32n.old
   

7. Press CTRL+ALT+DELETE to restart the computer and start Microsoft Windows normally.
   
   NOTE: To restore Web browser functionality, you must reinstall Internet Explorer or another Web browser.
8. Reinstall Encarta Encyclopedia.