"Stop 0xc000021e" Installing Service Pack 4 with LapLink Installed (196847)
The information in this article applies to:
- Microsoft Windows NT Server 4.0
- Microsoft Windows NT Workstation 4.0
- Microsoft Windows NT Server, Enterprise Edition 4.0
This article was previously published under Q196847 SYMPTOMS
When you install Windows NT 4.0 Service Pack 4 on a computer with LapLink
7.5 or LapLink Professional by Traveling Software installed, Autochk.exe
may stop responding (hang) for approximately two minutes, and you may then
receive the following error message:
STOP: c000021e (Cancel Timeout)
The driver \driver\TSIKBFD failed to complete a cancelled I/O request
in the allotted time.
CAUSE
This behavior occurs because Autochk.exe generates keyboard read requests
that are not handled properly by Tsikbfd.sys, which is a LapLink keyboard
filter driver file. When Autochk.exe quits, it attempts to clean up the
remaining requests, but Tsikbfd.sys does not respond to the cancel
requests.
WORKAROUND
To work around this issue, download the updated Tsikbfd.sys file from the
following Traveling Software Web site:
http://www.laplink.com/support/updates/Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. RESOLUTIONTo resolve this problem, obtain the latest service pack for Microsoft Windows NT version 4.0. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack
STATUS This problem was first corrected in Windows NT 4.0 Service Pack 5.
| Modification Type: | Minor | Last Reviewed: | 9/23/2005 |
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| Keywords: | kbHotfixServer kbQFE kb3rdparty kberrmsg kbprb KB196847 |
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