How to Obtain Tech Support Information from Cisco Routers (196463)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0 Terminal Server Edition
  • Microsoft Windows NT Server 3.1
  • Microsoft Windows NT Server 3.5
  • Microsoft Windows NT Server 3.51
  • Microsoft Windows NT Server 4.0
  • Microsoft Windows 3.1
  • Microsoft Windows 3.11
  • Microsoft Windows 95
  • Microsoft Windows 98
  • Microsoft Windows NT Server, Enterprise Edition 4.0
  • Microsoft Windows NT Workstation 3.1
  • Microsoft Windows NT Workstation 3.5
  • Microsoft Windows NT Workstation 3.51
  • Microsoft Windows NT Workstation 4.0
This article was previously published under Q196463

SUMMARY

Information about the configuration of a Cisco router can be obtained using the "show tech-support" command at the privilege EXEC command:

show tech-support

A customer can copy the information that is collected and paste it into e- mail to aid Microsoft Product Support Services in diagnosing a problem. In no form or fashion does this command alter the configuration of the router.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

REFERENCES

Cisco IOS Software Command Summary, Cisco IOS Release 11.3
Modification Type:MinorLast Reviewed:12/16/2004
Keywords:kbhowto kbnetwork KB196463
©2004 Microsoft Corporation. All rights reserved.