SMS: Getdisk.exe Does Not Detect CD-ROM on Windows 95 Clients (196228)


The information in this article applies to:

  • Microsoft Systems Management Server 1.2
This article was previously published under Q196228

SYMPTOMS

Systems Management Server hardware inventory fails to detect CD-ROM drives on client computers running Microsoft Windows 95 or Windows 98.

This problem occurs after Systems Management Server 1.2 Service Pack 4 has been applied.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date       Time               Size      File name    Platform
   -------------------------------------------------------------

   5/11/99   9:04am            118,960   95Getdsk.exe   x86
   5/11/99   9:05am             80,652     Invdos.exe   x86
   5/11/99   9:06am             58,068    Getdisk.exe   x86
NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.


WORKAROUND

To work around this problem, use the original Systems Management Server 1.2 version of Getdisk.exe. To do this, perform the following steps:
  1. Retrieve Getdisk.ex_ from the Systems Management Server 1.2 compact disc and rename the file to Getdisk.exe (it is not compressed).
  2. Copy Getdisk.exe to the Sms\Site.srv\Maincfg.box\Client.src\X86.bin directory on the computer running Systems Management Server. Getdisk.exe will be replicated to your logon servers from this directory.
  3. To update the clients, either manually run Upgrade.bat on each client or follow the instructions in the following article in the Microsoft Knowledge Base:

    166771 SMS: How to Force Site-Wide Client Updates

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2 Service Pack 4.

MORE INFORMATION

To install the fix, perform the following steps on the site server:
  1. Replace the Getdisk.exe, 95Getdsk.exe, and Invdos.exe files in the SMS_root\Site.srv\Maincfg.box\Client.src\X86.bin directory with the versions obtained from the hotfix.
  2. Update the System.map file to ensure that the 95Getdsk.exe file is copied to your clients. Note that this should be done after the updated files have been copied to the Systems Management Server site server.

    WARNING: This method involves making changes to the System.map file. Editing the System.map file incorrectly can damage your site installation, and should only be done according to this specific procedure or at the direction of Systems Management Server Support.

    To update the System.map file, perform the following steps:

    1. Use a text editor such as Notepad to open the System.map file and search for Getdisk.exe.
    2. Do a copy and a paste of the complete Getdisk.exe section. This should produce two identical Getdisk.exe sections.
    3. Replace all references to GETDISK with 95GETDSK for the second section of Getdisk.exe. Also, change the size to 118960.
    4. Save the file and close the text editor. When you are done, the System.map entry should look like the following:
               "GETDISK.EXE", SIZE(1, 16548, 16548),  "GETDISK.EXE",
         "GETDISK.EX_", REMOTE=YES,   COPYLISTS("WIN95:STANDARD" = "SMS",
         "WIN16:STANDARD" = "SMS", "DOS:STANDARD" = "SMS"), COMPRESS=NO,
         FLAGS = 5

         "95GETDSK.EXE", SIZE(1, 118960, 118960),  "95GETDSK.EXE",
         "95GETDSK.EX_", REMOTE=YES,   COPYLISTS("WIN95:STANDARD" = "SMS",
         "WIN16:STANDARD" = "SMS", "DOS:STANDARD" = "SMS"), COMPRESS=NO,
         FLAGS = 5
  3. The files will be replicated at the next Maintenance Manager work cycle to all Systems Management Server logon servers to the SMS\Logon.srv\X86.bin directory. When that occurs, you can update the clients.

    To update the clients, either manually run Upgrade.bat on each client or follow the instructions in the following article in the Microsoft Knowledge Base:

    166771 SMS: How to Force Site-Wide Client Updates

Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbBug kbfix kbInventory KB196228
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