OL2000: (IMO) Fax Messages Sent Using Wrong Account (195496)

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you send a fax message to one of your Contacts using Symantec Fax Starter Edition (FSE) in Microsoft Outlook 2000, it is not transmitted as a fax, but instead is sent as an e-mail message.

CAUSE

The Contact that you are sending the fax to has both an e-mail address and a fax number, and FSE is not your default messaging account.

RESOLUTION

Use one of the following methods to send your message:

In your open fax message, on the File menu, point to Send Using and click "Symantec Fax Starter Edition."
In your open fax message, click Options on the standard toolbar, click to select Symantec Fax Starter Edition in the Send Message Using list, click Close, and then click Send on the standard toolbar.
In your open fax message, on the View menu, click Options, select "Symantec Fax Starter Edition" in the Send Message Using list, click Close, and then click Send on the standard toolbar.

MORE INFORMATION

You can have multiple accounts in Outlook, but only one can be the default messaging account at any one time. To make an account the default, follow these steps:

On the Tools menu, click Accounts.
In the Internet Accounts Manager, click the Mail tab.
Click the desired account name, click Set As Default, and click Close.