MSPS: Cannot Listen to Voice Messages from a Remote Location (194729)


The information in this article applies to:

  • Microsoft Cordless Phone System 1.0
This article was previously published under Q194729

SYMPTOMS

When you use the Microsoft Cordless Phone System to answer incoming calls, you may be unable to listen to your voice messages from a remote location.

CAUSE

This behavior can occur if you forget the remote access number for your mailbox.

RESOLUTION

To resolve this issue, create a new mailbox for your voice messages, move your existing voice messages into this mailbox, and then delete the old mailbox. To do this, follow these steps:

  1. Click Start, point to Programs, and then click Microsoft Call Manager.
  2. On the Mailbox Setup tab, click Main Greeting, click Add, and then click Message Folder.
  3. In the Mailbox Name box, type a name for the new mailbox.
  4. Click OK, and then quit Call Manager.
  5. Click Start, point to Find, and then click Files or Folders.
  6. In the Named box, type msimn.exe, and then click Find Now.
  7. In the list of found files, double-click the Msimn.exe file.
  8. In the list of folders, click the mailbox folder that you want to delete.
  9. In the list of messages, click and drag each message to the new mailbox folder that you created in step 3.
  10. Right-click the mailbox folder that you want to delete, and then click Delete.
  11. When you are prompted to confirm the folder deletion, click Yes.
  12. Quit Outlook Express.
  13. Close the Find: Files Named Msimn.exe window.
  14. Click Start, point to Programs, and then click Microsoft Call Manager.
  15. On the Mailbox Setup tab, right-click the new mailbox, and then click Properties.
  16. Click to select the Enable remote retrieval of voice messages check box, and then click Settings.
  17. Type a new remote access number in the New Access Number box, and then type this number again in the Confirm New Access Number box.
  18. Click OK, and then click OK again.
  19. Quit Call Manager.

STATUS

This behavior is by design.

MORE INFORMATION

You must create a new mailbox if you forget your remote access number.

This is a security feature designed to prevent unauthorized users from gaining access to your voice messages remotely.
Modification Type:MajorLast Reviewed:6/10/2000
Keywords:kbprb kbui KB194729
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