XADM: Store Crashes while Processing Outbound SMTP Message (194560)
The information in this article applies to:
- Microsoft Exchange Server 5.0
- Microsoft Exchange Server 5.5
This article was previously published under Q194560 SYMPTOMS
The Microsoft Exchange Server information store may terminate unexpectedly
while processing outbound SMTP messages. If the problem message exists in
the MTS-OUT folder, the information store fails to convert the message, and
terminates unexpectedly when you attempt to start the Internet Mail
Service. Mdbvu32 can show the problem message remaining in the MTS-OUT
folder.
CAUSE
In rich text format (RTF)-to-HTML conversion routines there are problems
with the translation of hyperlinks if a message contains double-byte
character set (DBCS) characters.
WORKAROUND
To work around this problem temporarily, do one of the following:
- Use the Resource Kit utility, Imcsave, to remove the messages and save
the contents of the MTS-OUT folder.
- Use Mdbvu32 to copy messages out of the MTS-OUT folder. Remove the
first message, and try to start the Internet Mail Service.
In both cases, the information store and Internet Mail Service should work
once the problem message has been removed.
RESOLUTIONExchange Server 5.0
A supported fix that corrects this problem is now available from
Microsoft, but has not been fully regression-tested and should be applied
only to systems experiencing this specific problem. If you are not
severely affected by this specific problem, Microsoft recommends that you
wait for the next Microsoft Exchange Server version 5.0 service pack that
contains this fix.
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information on support costs, please go
to the following address on the World Wide Web:
The English version of this fix should have the following file attributes
or later:
Component: Information Store
File Name Version
------------------------
Mdbmsg.dll 5.0.1461.72
Store.exe 5.0.1461.72
Exchange Server 5.5
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:
191014
XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes
or later:
Component: Information Store
File Name Version
-----------------------
Gapi32.dll 5.5.2417.0
Mdbmsg.dll 5.5.2417.0
Store.exe 5.5.2417.0
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
versions 5.0 and 5.5.
Modification Type: | Minor | Last Reviewed: | 9/23/2005 |
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Keywords: | kbHotfixServer kbQFE kbbug kbfix kbQFE KB194560 |
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