Unable to Install Printer Drivers in Other Languages (194508)

The information in this article applies to:

Microsoft Windows NT Server 4.0 Terminal Server Edition
Microsoft Windows NT Server 4.0
Microsoft Windows NT Workstation 4.0
Microsoft Windows NT Server, Enterprise Edition 4.0
Microsoft BackOffice Server 4.0
Microsoft BackOffice Small Business Server 4.0
Microsoft BackOffice Small Business Server 4.0a

This article was previously published under Q194508

SYMPTOMS

If you attempt to install a Windows NT 4.0 PCL, postscript, or plotter driver, you may receive the following error:

Printer settings could not be saved. The specified Print has been
deleted.

CAUSE

The printer driver you are attempting to install is in a language different from the operating system (for example, a Chinese driver into a Japanese Windows NT installation).

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Modification Type:	Major	Last Reviewed:	6/24/2004
Keywords:	kbbug kbfix KB194508