Encarta 98: Unable to Play Video Clips in Full Screen Mode (194480)


The information in this article applies to:

  • Microsoft Encarta 98 DVD-ROM Reference Suite for Windows
This article was previously published under Q194480

SYMPTOMS

When you use the Encarta 98 Reference Suite DVD-ROM, you may not be able to play any of the video clips in Microsoft Encarta 98 Encyclopedia in full screen mode. You are able to play the video clips in a window.

CAUSE

This behavior can occur if the versions of some of the Active Movie files installed on your computer do not match.

RESOLUTION

To resolve this issue, rename the Active Movie files and then reinstall Active Movie from the Encarta Reference Suite DVD-ROM. To do this, follow these steps:

  1. Click Start, point to Find, and then click Files Or Folders.
  2. In the Named box, type "amovie.ocx", and then click Find Now.
  3. Rename the Amovie.ocx file to Amovie.old.

    For information about how to rename a file, click Start, click Help, click the Index tab, type "renaming, files", and then click Display.

    NOTE: If you are using Microsoft Windows 98, click Start, click Help, click the Index tab, type "renaming files", and then click Display.
  4. Repeat steps 2-3 to rename each of the following files:

    - Actmovie.exe
    - Quartz.dll
  5. Insert the Encarta 98 Reference Suite DVD-ROM into the DVD-ROM drive. Press and hold down the SHIFT key as you insert the DVD-ROM to prevent the Encarta 98 Reference Suite from starting automatically.
  6. Double-click the My Computer icon on the desktop.
  7. Right-click the DVD-ROM drive icon, and then click Explore.
  8. Double-click the Aamsstp folder.
  9. Double-click the Amovie.exe file. Follow the instructions on the screen to reinstall Active Movie.
Modification Type:MajorLast Reviewed:8/15/1999
Keywords:kbdisplay kbenv kbprb KB194480
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