Bookshelf 99: Shockwavectrl Is Displayed on the Home Page (194345)

RESOLUTION

To resolve this issue, install Macromedia Shockwave Director from the installation CD-ROM, and obtain protected mode (32-bit) CD-ROM drivers if necessary. To do this, follow these steps:

1. Insert the installation CD-ROM for the program into your CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent the program from starting automatically.
2. Click Start, and then click Run.
3. If you are using Bookshelf 2000, type the following line in the Open box, and then click OK

   drive:\Support\Shkwave\Sw70inst.exe

   where drive is the drive letter of the CD-ROM drive.
   
   If you are using Bookshelf 99, type the following line in the Open box, and then click OK

   drive:\Support\Shkwave\Sw61inst.exe

   where drive is the drive letter of the CD-ROM drive.
4. Start the program.
   
   If the issue continues to occur, quit Bookshelf, and then proceed to step 8.
   
   If you receive the following error message, proceed to the next step:
   Error registering the OCX
   C:\Windows\System\Macromed\Director\SwDir.dll
5. Click Start, and then click Run.
6. In the Open box, type the following line, and then click OK

   drive:\Aref\System\Axdist.exe

   where drive is the drive letter of the CD-ROM drive.
7. Repeat steps 2-4.
8. Click Start, point to Settings, and then click Control Panel.
9. Double-click System.
10. Click the Performance tab, and verify that the File System entry is 32-bit.
    
    If you see a "Some drives are using MS-DOS compatibility" next to File System, your CD-ROM drive may be using real mode (16-bit) CD-ROM drivers. Contact the manufacturer of your CD-ROM drive to inquire about how to obtain and install protected mode drivers for your CD-ROM drive.