PI99: Get Picture Command Doesn't Display Images as Expected (193389)


The information in this article applies to:

  • Microsoft Picture It! 99
This article was previously published under Q193389

SYMPTOMS

When you open file types with extensions other than *.mix in Microsoft Picture It! 99, no images are displayed in the Preview Pane and you receive the following message:
No files of this type in the current folder.
Additionally, this behavior exists across all folders on your computer containing non-.mix image files. Or you may save an image, and the other file types extensions are missing, except *.mix.

RESOLUTION

To resolve this issue follow these steps:
  1. Place the Picture It! '99 compact disc in the CD-ROM drive.
  2. Close all open programs.
  3. On the Windows Start menu, point to Settings, and click Control Panel.
  4. In Windows 95/98 and Windows NT 4, click Add/Remove Programs. On the Install/Uninstall tab, click Install.

    In Windows 2000, click Add New Programs, and click CD or Floppy. Click Next, and then click Finish.
  5. Follow the wizard instructions to reinstall Picture It!.
If the issue is not resolved with the previous steps, you should reinstall the graphic filters using the following steps.

In Windows 95/98 or Windows NT:

  1. On the Windows Start menu, point to Find, and then click Files and Folders.
  2. In the Named field, type Jpegim32.flt
  3. For the Look In field, select Local Hard Drives from the list.
  4. Click Find Now.
  5. In the Search Results pane, right click the Jpegim32.flt file, and click Rename.
  6. Rename the file to Jpegim32.OLD.
  7. Rename all the filters used by Microsoft Picture It! by repeating steps five and six and changing the file ending to .OLD

    NOTE: The filters to rename are:
           Gifimp32.flt
       FPX32.flt
       PCXimp32.flt
       PNG32.flt
       TIFFim32.flt
       Tgaimp32.flt
       BMPimp32.flt
  8. Repeat steps five and six for a file named setup.stf, renaming this file to setup.old. This file is located in the C:\Program Files\Microsoft Picture It!\Setup folder.
  9. Insert the Picture It! compact disc, and run Setup.
This ensures that the filters are reinstalled in the correct location and the system registry is updated.

In Windows 2000:

  1. On the Start menu, point to Search, and then click For Files and Folders.
  2. In the Search for files or folders named field, type Jpegim32.flt
  3. For the Look In field, click Local Harddrives (C:;D:;E:) from the list.
  4. Click Search Now.
  5. In the Search Results pane, right click the Jpegim32.flt file, and click Rename.
  6. Rename the file to Jpegim32.OLD
  7. Rename all the filters used by Microsoft Picture It! by repeating steps five and six and changing the file ending to .OLD

    NOTE: The filters to rename are:
           Gifimp32.flt
       FPX32.flt
       PCXimp32.flt
       PNG32.flt
       TIFFim32.flt
       Tgaimp32.flt
       BMPimp32.flt
  8. Repeat steps five and six for a file named setup.stf renaming this file to setup.old. This file is located in the C:\Program Files\Microsoft Picture It!\Setup folder.
  9. Insert the Picture It! compact disc, and run Setup.
This ensures the filters are reinstalled in the correct location and the system registry is updated.

STATUS

This is a known issue with Microsoft Picture It! 99.

MORE INFORMATION

Graphics filters are shared components (i.e. more than one program uses them). Setup does not remove them when you uninstall Picture It!. A simple Remove All and Reinstall will not correct this problem.

Sometimes, copying a new graphics filter from the compact disc will not fix the problem, because you may copy it to the wrong folder or the system registry may not be updated. Step six uses the Setup program to copy and register the file.

If you have found more than one graphics filter for a particular file type on your computer, the programs that use the other filter will probably function properly with filter Picture It! installed. If not, you can return the other filter to its original name so it is available.

NOTE: Picture It! uses the filter in the \\Program Files\Common Files\Microsoft Shared\Grphflt folder.
Modification Type:MajorLast Reviewed:5/17/2001
Keywords:kbprb KB193389
©2002 Microsoft Corporation. All rights reserved.