XADM: Store Crashes When Message Is Downloaded via POP3 (192546)
The information in this article applies to:
- Microsoft Exchange Server 5.0
This article was previously published under Q192546 SYMPTOMS
During normal operation, when a message is being downloaded via POP3, the
Microsoft Exchange information store may terminate unexpectedly with an
access violation. If the correct Windows NT and Exchange Server debug
symbols are installed, the resulting Dr. Watson log may have a stack dump
similar to the following:
FramePtr RetAddr Param1 Param2 Param3 Function Name
1438fcf4 00473eb6 00000000 0128cd6c 00000400 STORE!Cmnode::lpstrName
1438fd08 0047da5b 0128cd6c 0127b734 00000400
STORE!CmcvtrHdr::hrEmit+0x86
1438fd30 0047daed 01278f8c 00000400 1438fde0
STORE!CINETemtr::hrEmit+0xab
1438fd54 0047d950 01278f8c 00000400 1438fde0
STORE!CINETemtr::hrEmit+0x13d
1438fd94 0047d84c 14adc1d4 01278f8c 00000400
STORE!CConvertStream::Read+0xf0
1438fdb8 005dd576 00000400 01278f8c 1438fde0
STORE!EcReadStreamOp+0x7c
1438fe8c 005dd34e 00000001 67750000 ffffffff
STORE!POP3CON::EcRenderMessage+0x1c6({...})
1438feb4 005dac10 00000001 67750000 ffffffff
STORE!POP3CON::EcSendMessage+0x4e({...})
1438fed4 005dc00b 00000001 77f05ef9 0062d167
STORE!POP3CON::EcRetr+0xa0
1438fef4 005dc561 00000004 00000001 0127b18c
STORE!POP3CON::OnTransactionCmd+0xfb
1438ff1c 6d044f27 01274714 00000008 11ebaa24
STORE!POP3CON::CbCommand+0x171
1438ff48 6d045118 0127685c 11ebaa14 1438ffec
NETIF!IFCONN::ProcessReceiveBuffer+0x237
1438ff68 6d0457b7 00000000 11ebaa14 00000008
NETIF!IFCONN::OnReceiveComplete+0x178
1438ff88 6da02691 012753cc 00000008 00000000
NETIF!NetIfCompletionRoutine+0xb7
1438ffb8 77f04f2c 00000000 6d0440cc 0f6dfe60
ISATQ!AtqPoolThread+0x1c1
1438ffec 00000000 6da024d0 00000000 00000000
KERNEL32!BaseThreadStart+0x51
CAUSE
A message containing an "x-user-defined" MIME character set with a code
page value of "50000" is being improperly handled by the information
store. The code page value of 50000 is not recognized by the store and, as
a result, causes an access violation.
RESOLUTION
A supported fix that corrects this problem is now available from
Microsoft, but has not been fully regression-tested and should be applied
only to systems experiencing this specific problem. If you are not
severely affected by this specific problem, Microsoft recommends that you
wait for the next Microsoft Exchange Server version 5.0 service pack that
contains this fix.
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information on support costs, please go
to the following address on the World Wide Web:
The English version of this fix should have the following file attributes
or later:
Component: Information Store
File Name Version
------------------------
Store.exe 5.0.1461.61
Mdbmsg.dll 5.0.1461.61
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.0.
| Modification Type: | Minor | Last Reviewed: | 9/23/2005 |
|---|
| Keywords: | kbHotfixServer kbQFE kbbug kbfix kbQFE KB192546 |
|---|
|