OL98: Can't Create New Message From Office Shortcut Bar or Web (191093)
The information in this article applies to:
This article was previously published under Q191093 SYMPTOMS
In Microsoft Outlook 98, when you click the New Message, New Journal Entry,
or New Contact button on the Office Shortcut Bar, or you click a Mail-to
link on a Web page, you may receive one of the following error messages:
Can't create the item.
or
The object could not be found.
CAUSE
The shortcuts mentioned above use Microsoft Outlook 98 forms. The Exchange
Forms are now registered and Outlook cannot automatically switch between
form types.
RESOLUTION
If you currently use Outlook in the Corporate or Workgroup mode, rerun
Setup for Outlook 98 and use Add Components to reinstall the Corporate or
Workgroup E-mail Service.
If you currently use Outlook in the Internet Mail Only mode, rerun Setup
for Outlook 98 and use Add Components to reinstall the Internet Only E-mail
Service.
Note: To check which mode you are currently using, click "About Microsoft
Outlook" from the Outlook Help menu.
For more information on adding components to Outlook, please see the
following article in the Microsoft Knowledge Base:
180462
Title : OL98: How to Add Components to Outlook 98
| Modification Type: | Major | Last Reviewed: | 7/29/1999 |
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| Keywords: | kberrmsg kbprb kbsetup KB191093 |
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