Kernel32.dll and other error messages when you install Office 2000 products with Direct Memory Access (DMA) enabled on Windows 95 or Windows 98 (190630)
The information in this article applies to:
- Microsoft Excel 2000
- Microsoft Excel 97 for Windows
- Microsoft PowerPoint 97 for Windows
- Microsoft Word 97 for Windows
- Microsoft Project 98 for Windows
- Microsoft Works 4.5a
- Microsoft Works for Windows 95, version 4.0
- Microsoft Works for Windows 95, version 4.0 4.0a
- Microsoft Office 97 Small Business Edition for Windows
- Microsoft PowerPoint 2000
- Microsoft Word 2000
- Microsoft Office 2000 Premium
- Microsoft Office 2000 Professoinal
- Microsoft Office 2000 Standard
- Microsoft Office 2000 Small Business
- Microsoft Office 2000 Developer
- Microsoft Access 2000
- Microsoft FrontPage 2000
- Microsoft Outlook 2000
This article was previously published under Q190630 SYMPTOMS When installing any of the products listed at the beginning
of this article on Microsoft Windows 95 or Microsoft Windows 98, you may
receive the following error message: This program has
performed an illegal operation and will be shut down. If the problem persists,
contact the program vendor. If you click Details, you receive an error message similar to the following:
ACMSETUP caused an invalid page fault in module
KERNEL32.DLL at 0177:bff7be97. When installing Office 2000, you may
experience the following symptoms:
- You hear excessive CD-ROM drive noise when installing
Office.
- You receive one of the following error messages:
CAUSE This problem may occur when the following conditions are
true:
- Your computer is running Microsoft Windows 95 or Microsoft
Windows 98.
-and-
- Your computer's CD-ROM drive is configured to use Direct
Memory Access (DMA) in the Windows Device Manager.
WORKAROUND To work around this problem, follow these steps. Disable DMA for the CD-ROM- Click Start, point to Settings, and then click Control
Panel.
- Double-click the System icon, and then click the Device
Manager tab.
- Select View Devices By Type and click the plus sign to the
left of CDROM.
- Click the CD-ROM drive you want to change, and then click
Properties.
- In the CD-ROM Drive Properties dialog box, click the
Settings tab.
- In Settings, clear the DMA check box. Click OK.
- Close the System Properties window, restart the computer,
and then try installing one of the products listed at the beginning of this
article to ensure that the error does not appear.
If this does not solve your problem, you may need to use the
following additional steps. Disable DMA for the Disk drive(s)- Click Start, point to Settings, and then click Control
Panel.
- Double-click the System icon, and then click the Device
Manager tab.
- Select View Devices By Type and click the plus sign to the
left of Disk drives.
- Click the disk drive you want to change, and then click
Properties.
- In the Disk Drive Properties dialog box, click the Settings
tab.
- In Settings, clear the DMA check box. Click OK.
- Repeat steps 4 through 6 for each disk drive.
Delete Product Folder and Reinstall- Delete the folder created during the installation of the
product that you would like to install. For instance, if you were installing
Microsoft Office 97, you would need to delete your C:\Program Files\Microsoft
Office folder.
- Restart Windows 98. On the Windows Start menu, click
Shutdown. Select Restart, and click OK.
- Install one of the products listed at the beginning of this
article.
After the installation is complete, repeat the appropriate
steps in the sections above to re-enable DMA.
Modification Type: | Minor | Last Reviewed: | 10/13/2006 |
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Keywords: | kbtshoot kbsetup kberrmsg kbprb KB190630 |
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