Games error message: Error: 5 (190119)


The information in this article applies to:

  • Microsoft Monster Truck Madness 2 2.0
  • Microsoft Motocross Madness 1.0
  • Microsoft Close Combat: A Bridge Too Far
  • Microsoft Pinball Arcade 1.0
  • Microsoft CART Precision Racing 1.0
  • Microsoft Combat Flight Simulator: WWII Europe Series 1.0
  • Microsoft Combat Flight Simulator 2: WWII Pacific Theater
  • Microsoft Golf 1999 Edition 1.0
  • Microsoft Revenge of Arcade 1.0
  • Microsoft Urban Assault 1.0
  • Microsoft Age of Empires Expansion: The Rise of Rome 1.0
This article was previously published under Q190119

SYMPTOMS

When you try to start one of the games listed in the "Applies to" section, you may receive the following error message:
Error: 5

RESOLUTION

To resolve this issue, delete the temporary files on your computer. To do this:
  1. Click Start, and then click Run.
  2. In the Open box, type temp, and then click OK.
  3. On the Edit menu, click Select All.
  4. On the File menu, click Delete.

    Note If you receive an "Access Denied" message, quit all unnecessary programs that are running on your computer and then repeat steps 1-4. To do this:
    1. Press CTRL+ALT+DELETE to open the Close Program dialog box.
    2. Quit all programs except Explorer and Systray (which are parts of Windows). To quit a program, click the program, and then click End Task.
    3. Repeat steps a-b until you have quit all unnecessary programs.

MORE INFORMATION

If the steps listed in the resolution section of this article do not resolve the issue, verify that duplicate CD-ROM drives are not being loaded in Windows. To do this:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System.
  3. On the Device Manager tab, click View Devices By Type.
  4. Double-click the CD-ROM branch to expand it.
  5. Record the properties for each device listed in the branch. To do this:
    1. Click a device, and then click Properties.
    2. Click each tab in the device properties dialog box, and then record the device information and settings.
    3. Click OK.
  6. Click OK, and then close Control Panel.
  7. Restart Windows in Safe mode. To do so, follow the steps in the appropriate section below:

    Windows 95

    Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Safe Mode from the Startup menu.

    Windows 98

    Restart the computer, press and hold down the CTRL key after your computer completes the Power On Self Test (POST), and then choose Safe Mode on the Startup menu.
  8. When Windows starts in Safe mode, click OK.
  9. Click Start, point to Settings, and then click Control Panel.
  10. Double-click System.
  11. On the Device Manager tab, click View Devices By Type.
  12. Double-click the CD-ROM branch to expand it.
  13. Verify that there are no changes in the list of devices in the branch. If a new device is listed that did not appear in the list of devices you noted in step 5, click the new device, and then click Remove. Repeat this step for each device in the branch that was not noted in step 5.

    Note If you see new copies of a device that appeared in the list in step 5, check the properties of each copy of the device. If the properties for the device match the properties you recorded, keep the device. If the properties for the device do not match the properties you recorded, remove the device.
  14. Click OK.
  15. When you are prompted to restart the computer, click OK.
Modification Type:MinorLast Reviewed:8/18/2005
Keywords:kbenv kberrmsg kbprb KB190119
©2004 Microsoft Corporation. All rights reserved.