WD97: Merge To Electronic Fax Option Missing (189932)
The information in this article applies to:
- Microsoft Word 97 for Windows
- Microsoft Outlook 98
This article was previously published under Q189932 SYMPTOMS
When you try to merge to fax, the Electronic Fax option (in the Merge dialog box in Microsoft Word) is missing.
CAUSE
This option is not available if you have installed the Internet Mail Only
(IMO) version of Microsoft Outlook 98 and the Symantec WinFax Starter
Edition in Outlook 98 Setup.
RESOLUTION
NOTE: Do not install Microsoft Fax to try to correct this problem. If you
do, you will receive various error messages when you try to fax from Word
or Outlook 98. For more information, please see the following articles in
the Microsoft Knowledge Base:
189928 WD97: Errors Attempting to Fax After Installing Outlook 98
187978 OL98: (IMO) Can't Fax After Mail Merge from Microsoft Word
195881 OL98: (IMO) How to Mail Merge to Outlook Fax Recipients
When you mail merge in Word with Outlook 98 IMO, use the Merge To
Electronic Mail option.
To successfully merge to fax using the Electronic Mail option, you must
specify the fax number in your data source in the Symantec WinFax Starter
Edition fax number format. The Symantec WinFax Starter Edition fax number
format has the following syntax:
where <fax number> is the fax number of the recipient. For example, a
long distance number will take this form:
NOTE: The 1 and the three-digit area code numbers are optional. To dial a
long distance fax number, be sure to include 1 and the area code. To dial
a local number, use either the seven- or ten-digit fax number.
MORE INFORMATION
With Outlook 98 IMO installed and an Internet e-mail account with an
Internet service provider, you can exchange messages with anyone on the
Internet. Messages you send are submitted to an e-mail server that
supports the SMTP Internet standard, and then are delivered to the
recipient.
When you install Outlook 98 IMO, you can also install the Symantec WinFax
Starter Edition to be able to send faxes. If you already have Microsoft
Fax installed when you install Outlook 98 IMO, Setup will detect
Microsoft Fax and will replace it automatically with the Symantec WinFax
Starter Edition.
| Modification Type: | Major | Last Reviewed: | 11/14/2000 |
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| Keywords: | kbinterop kbmerge kbprb KB189932 |
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