XCLN: Outlook 98 Stops Responding After First Exit and Logoff (189890)
The information in this article applies to:
This article was previously published under Q189890 SYMPTOMS
After you complete Active Setup for Microsoft Outlook 98, if you included
Integrated File Management when you select options for your installation,
Outlook subsequently stops responding when you quit the program after
running it for the first time.
CAUSE
This problem occurs if Find Fast is already installed on the computer and
you select the Integrated File Management component during Outlook Active
Setup. A conflict exists between Find Fast and the Integrated File
Management component during the initial start of Outlook causing the
program to appear to stop responding when you quit.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article
MORE INFORMATION
Although Outlook appears to have stopped responding, it appears as a
running task in the Task Manager list and you will still receive reminders
and other alerts. If a reminder is opened and then closed, it will shut
Outlook down successfully. When you recover from the initial hang
condition, Outlook quits normally.
Integrated File Management provides local network file browsing
and is an optional component in Outlook.
Find Fast is a caching indexer that allows for quicker performance when
opening files in Office 97 programs.
REFERENCES
For more information about Integrated File Management and adding new
components to Outlook 98, please see the following articles in the
Microsoft Knowledge Base:
181821
OL98: Installing and Using Integrated File Management
180462
OL98: How to Add New Components to Outlook 98
Modification Type: | Minor | Last Reviewed: | 11/3/2004 |
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Keywords: | kbbug kbsetup KB189890 |
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