Setting up Windows 98 Client on Small Business Server May Result in IPDETECT General Protection Fault (189849)


The information in this article applies to:

  • Microsoft BackOffice Small Business Server 4.0
  • Microsoft BackOffice Small Business Server 4.0a
  • the operating system: Microsoft Windows 98
This article was previously published under Q189849

SYMPTOMS

When you set up the client disk on a computer running Windows 98, you may receive a general protection fault (GP fault) error message in Setup.exe from source IPDETECT while installing the networking options.

CAUSE

This problem occurs if the following options are not installed:

  • TCP/IP
  • File and Print Sharing for Microsoft Networks
  • Client Services for Microsoft Networks

WORKAROUND

To work around this problem, perform one of the following:

  • Make sure you have the TCP/IP protocol installed with no other protocols installed.
  • Make sure the File and Print Sharing for Microsoft Networks service is installed.
  • Remove the Microsoft Family logon service.
  • Add Client Services for Microsoft Networks
After you set up all of these options, restart the computer running Windows 98 and rerun the client setup disk.

If your setup attempt does not work and you have checked the above information (and the client applications still do not install correctly), perform the following on the server:
  1. In Manager Server Console, click More Task, and then click Manage Computers.
  2. Select the Windows 98 computer you are installing.
  3. Click Add software.
  4. Select the user that will be using this computer.
  5. Select all the applications you would like to install.
  6. Log off the client computer and log back on as the user. The client application should install correctly now.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next %1 that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date       Time       Size      File name      Platform
   --------------------------------------------------------
   08/19/99   1:34 PM    105,824   Ipdetect.exe   x86

STATUS

Microsoft has confirmed that this is a problem in Microsoft BackOffice Small Business Server 4.0 and 4.0a and Microsoft Windows 98.
Modification Type:MinorLast Reviewed:10/7/2005
Keywords:kbHotfixServer kbQFE kbbug kbnofix KB189849
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