Dial-Up Networking Generates Dr Watson When Called Via Shortcut (DisableSavePassword Active) (189832)
The information in this article applies to:
- Microsoft Windows NT Workstation 4.0
- Microsoft Windows NT Server 4.0
- Microsoft Windows NT Server, Enterprise Edition 4.0
This article was previously published under Q189832 SYMPTOMS
If the following registry key
HKLM\System\CurrentControlSet\Services\RasMan\Parameter
\DisableSavePassword
is set to 1, and a phonebook entry from Dial-Up Networking is called by
using a shortcut on the desktop, the RASPHONE application will stop with an
access violation. The same situation could also happen if Rasphone.exe is
started with command line parameters or if Microsoft Outlook is configured
to use remote mail.
For additional information on DisableSavePassword, please see the following
article in the Microsoft Knowledge Base:
ARTICLE-ID: 172430
TITLE : Disabling Save Password Option in Dial-Up Networking
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
the individual software update. For information on obtaining the
latest service pack, please go to:
For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:
WORKAROUND
You can work around this problem by not using shortcuts for phonebook
entries or by disabling DisableSavePassword in the registry.
STATUS
Microsoft has confirmed this to be a problem in Windows NT version 4.0.
This problem was first corrected in Windows NT 4.0 Service Pack 5.
| Modification Type: | Minor | Last Reviewed: | 9/23/2005 |
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| Keywords: | kbHotfixServer kbQFE kbbug kbfix KB189832 |
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