OL98: (CW) ErrMsg: The Item Could Not Be Deleted (189687)


The information in this article applies to:

  • Microsoft Outlook 98
This article was previously published under Q189687

SYMPTOMS

When attempting to delete a mail message that is on your Microsoft Exchange Server Store, you may get the following error message:
The item could not be deleted. It was either moved or already deleted, or access was denied

CAUSE

Someone who is viewing the same message folder from another computer for example, via folder-sharing or delegate access, has deleted the message and the Microsoft Exchange Server has not yet updated Outlook.

RESOLUTION

Give the Microsoft Exchange Server time to update Outlook.

MORE INFORMATION

The amount of time required for the update is dependent upon factors that include, but not limited to:

  • network traffic
  • network protocol binding order on your computer
  • the load on the Microsoft Exchange Server
  • Public folder replication within the Microsoft Exchange Server system
  • movement of mailboxes from one mail server to another
  • Offline address book generation
Certain operations on the Microsoft Exchange Server will have higher priority than others based on process scheduling and server demand.
Modification Type:MajorLast Reviewed:8/4/1999
Keywords:kbprb KB189687
©2002 Microsoft Corporation. All rights reserved.