XWEB: Dr. Watson Opening Welcome to Microsoft Outlook 98! Message (189487)
The information in this article applies to:
- Microsoft Outlook Web Access 5.5
- Microsoft Outlook Web Access 5.5 SP 1
- Microsoft Exchange Server 5.5
This article was previously published under Q189487 SYMPTOMS
When you use Netscape Navigator version 3.0 or later and the Outlook Web
Access client, to try to open the Outlook 98 welcome messages that have the
subjects "Welcome to Microsoft Outlook 98!" or "Special Offers for Outlook
Users", a Dr. Watson error may appear in Windows NT with the following
text:
netscape.exe
Exception: access violation (0xc0000005), Address: 0x00450521f
The memory address location may vary.
Opening either message in Outlook Web Access under Windows 95 or Windows 98
may produce an illegal operation error. Getting details on the error shows
the following text:
NETSCAPE caused an invalid page fault in module NETSCAPE.EXE at
015f:00407376.
The memory address location may vary.
WORKAROUND
This error can be avoided by not opening the Welcome message in the Outlook
Web Access client when using the Netscape browser. This is the only message
that seems to cause the error. You can open the Welcome message correctly
in the Outlook client or the Outlook Web Access client if you use a
different browser.
STATUS
This problem occurs when you use Microsoft Outlook Web Access, version 5.5,
or version 5.5 Service Pack 1, with Netscape Navigator version 3.0 or
later.
Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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Keywords: | kbbug kbnofix KB189487 |
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