SYMPTOMS
The SNA Server Manage Agent service (MngAgent.exe) may generate an
application exception when stopping an LU. When this problem
occurs, the
Windows NT Application Event Log contains a message similar to the
following:
Event ID: 624
Source: SNA Server
Description: Creating dump file C:\SNA\traces\snadump.log for
mngagent.exe.
If Drwtsn32.exe is the default debugger on the Windows NT Server
computer that is running SNA Server, an entry similar to the following will
be included in the Drwtsn32.log in the Windows NT directory:
Application exception occurred:
App: exe\mngagent.dbg (pid=250)
When: 5/20/1998 @ 8:18:57.93
Exception number: c0000005 (access violation)
(...)
function: CSISend
614846d6 50 push eax
614846d7 ff1588104861
ds:61481088=77f02df5
call dword ptr
[_imp__LocalLock
(61481088)]
614846dd 8b542414 mov edx,[esp+0x14]
ss:035de73b=????????
614846e1 8b5204 mov edx,[edx+0x4]
ds:05873cd2=????????
614846e4 66897204 mov [edx+0x4],si
ds:05873cd3=????
614846e8 8b4d0c mov ecx,[ebp+0xc]
ss:01508676=????????
614846eb 8bf0 mov esi,eax
614846ed 8bc1 mov eax,ecx
614846ef 8d7a09 lea edi,[edx+0x9]
ds:05873cd2=????????
614846f2 c1e902 shr ecx,0x2
FAULT -<614846f5 f3a5 rep movsd
ds:00114000=????????
es:044552e5=0004001a
614846f7 8bc8 mov ecx,eax
614846f9 83e103 and ecx,0x3
614846fc f3a4 rep movsb
ds:00114000=??
es:044552e5=1a
614846fe 668b4d0c mov cx,[ebp+0xc]
ss:01508677=????
61484702 66894a06 mov [edx+0x6],cx
ds:05873cd3=????
61484706 8b5508 mov edx,[ebp+0x8]
ss:01508676=????????
61484709 52 push edx
6148470a ff1560104861
ds:61481060=77f02d13
call dword ptr
[_imp__LocalUnlock
(61481060)]
61484710 8a4322 mov al,[ebx+0x22]
ds:0150a0d6=??
61484713 8d4c2424 lea ecx,[esp+0x24]
ss:035de73b=????????
61484717 fec0 inc al
*----< Stack Back Trace >----*
FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
021bfd4c 6148452f 000eb6d0 000e9c70 00113ffc 000eb6d0 snamanag!CSISend
(FPO: [EBP 0x000eb6d0] [2,3,4])
021bfd60 61481996 000eb6d0 07087fff 0000050a 00113ff0
snamanag!CSIPreQueue (FPO: [9,0,2])
021bff38 60b0530c 040805c4 00252d00 00000004 6098a984
snamanag!SNAStopService (FPO: [EBP 0xffffffff] [1,104,4])
021bff48 6098a984 021bff58 00252d00 002bf670 0000064e
mngsna!CDispLUServe::OnCommand (FPO: [1,1,1])
021bff64 6098a84d 77e71b04 6098a800 77e719c8 60b045fb
mngbase!CNotifyQueue::Dispatch (FPO: [0,4,1])
021bff74 60b045fb ffffffff 7ffdf000 0111ffb8 021bffec
mngbase!CNotifyQueue::ProcessWait (FPO: [1,0,3])
021bffb8 77f04f2c 00000000 7ffdf000 0111ffb8 00000000 mngsna!DoMngSna
(FPO: [EBP 0x7ffdf000] [1,11,4])
7ffdf000 ffffffff 01000000 000805c0 00020000 00000000
kernel32!lstrcmpiW
00010000 0050004d 00540055 00520045 0041004e 0045004d
rpcrt4!<nosymbols>RESOLUTION
SNA Server 3.0
To resolve this problem, obtain the latest service pack for SNA Server version 3.0. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
184307 How to Obtain the Latest SNA Server Version 3.0 Service Pack
SNA Server 4.0
This problem was corrected in the latest Microsoft SNA Server
version 4.0 U.S. Service Pack. For information on obtaining this Service Pack,
query on the following word in the Microsoft Knowledge Base (without the
spaces):
S E R V P A C K