OL98: QuickView Plus Causes Hyperlinks to Fail (188973)


The information in this article applies to:

  • Microsoft Outlook 98
This article was previously published under Q188973
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

SYMPTOMS

Using Microsoft Outlook 98, you find that clicking a Mailto link in a received mail message causes Outlook to stop responding or hang. Additionally you may also see the following error message:
Outlook caused an Invalid Page Fault in Qvphook.dll

CAUSE

This error has been observed to happen when QuickView Plus version 4.5 is installed.

RESOLUTION

To avoid this error, configure Quick View Plus (QVP) as follows:
  1. Find the QVP icon in the system tray. If the QVP icon is not in the system tray, run QVP32.exe to place it there.
  2. Right-click on the QVP icon in the system tray, and click to select "Configure Quick View Plus..." to invoke the "Configure Quick View Plus with other programs" dialogue box.
  3. On the Applications tab, click to select Microsoft Outlook, and then click the Properties button to invoke the "Microsoft Outlook" dialogue box.
  4. On the Options tab, click to de-select the "Provide Default handling of Open and Print commands" option, and click OK.
  5. Click OK again.
For more information contact INSO Technical Support at 800-333-1395, Option 2 (in the United States only).

REFERENCES

QuickView Plus is manufactured by INSO Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Modification Type:MajorLast Reviewed:3/11/2000
Keywords:kb3rdparty kbprb KB188973
©2002 Microsoft Corporation. All rights reserved.