OLEXP: Err Msg: Messages Cannot Be Imported From the MAPI Client (188804)


The information in this article applies to:

  • Microsoft Outlook Express 4.0 for Windows NT 4.0
  • Microsoft Outlook Express 4.01 for Windows NT 4.0
This article was previously published under Q188804

SYMPTOMS

When you try to import messages from an Microsoft Exchange or Windows Messaging Personal Information Store (.pst) file into Microsoft Outlook Express on a Compaq Alpha-based computer, you may receive the following error message:
Messages cannot be imported from the MAPI client.
MAPI is not installed on this machine or an error occurred while initializing it.

RESOLUTION

To resolve this issue, follow these steps:

  1. Move the .pst file to an Intel-based computer configured with a Windows Messaging or Microsoft Exchange profile.

    For information about how to move the .pst file to another computer, please see the following article in the Microsoft Knowledge Base:

    149588 How to Change or Move the .pst File for Personal Folders
  2. Import the .pst file into Outlook Express on the Intel-based computer. The .pst file is converted to an .mbx file.

    For information about how to import the .pst file into Outlook Express, please see the following article in the Microsoft Knowledge Base:

    176267 How to Import MMF File into Outlook Express
  3. Copy the .mbx file to the Compaq Alpha-based computer.
  4. On the Compaq Alpha-based computer, Quit Outlook Express.
  5. Click the Start button, point to Find, and then click Files Or Folders.
  6. In the Named box, type "folders.nch" (without quotation marks), and then click Find Now.
  7. Right-click the Folders.nch file, and on the shortcut menu, click Rename. For example, type "folders.xxx" (without quotation marks) to rename the file.
  8. Start Outlook Express.
For additional information about how to integrate old message stores, please see the following article in the Microsoft Knowledge Base:

163845 Unable to Integrate Old Message Stores

Modification Type:MajorLast Reviewed:10/9/2003
Keywords:kberrmsg KB188804
©2003 Microsoft Corporation. All rights reserved.