XCLN: Inbox Assistant Missing After Uninstalling Netscape (188688)

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions
				

WORKAROUND

To work around this problem, use one of the following procedures:

Before Uninstalling Netscape

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

1. Run the Registry Editor and export the following registry key:

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions

2. Uninstall Netscape.
3. Import the registry key that was exported in step 1.

After Uninstalling Netscape

NOTE: This procedure can only be used on computers where the files are installed in the same locations.

1. Find a computer that is not experiencing this problem.
2. Run the Registry Editor and export the following registry key:

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions
   						

3. Import the registry key on the problem computer.

If it is not possible to export and import the registry key, you must remove and re-install the Exchange client.