XADM: Upgrading to Exchange 5.5 Gives Error ID No: c1032695 (188672)
The information in this article applies to:
- Microsoft Exchange Server 5.5
This article was previously published under Q188672 SYMPTOMS
When you are installing Microsoft Exchange Server 5.5 Upgrade Edition, the
following error message may be displayed:
This upgrade program cannot be used to upgrade a promotional copy of
Microsoft Exchange Server. You must first install a licensed copy of
Microsoft Exchange Server.
Microsoft Exchange Setup
ID no: c1032695
CAUSE
You are attempting to upgrade an Evaluation Edition of Microsoft Exchange
Server.
WORKAROUND
Option 1:
To directly upgrade to Microsoft Exchange Server 5.5 after using the
Evaluation Edition of Exchange Server 5.5, you must purchase the full copy
of Exchange Server 5.5.
Option 2:
If you mistakenly upgraded your Microsoft Exchange Server 4.0 or 5.0
computer to Exchange 5.5 using the Exchange Server Evaluation Edition,
follow these steps to correctly upgrade your server using the Exchange
Server 5.5 Upgrade Edition:
- Back up your current Exchange Server 5.5 directory and information
store.
Make note of the exact spelling, punctuation, and capitalization of the
Organization and Site names and verify the Exchange service account.
Note the locations of the directory and information store EDB, LOG, and
CHK files. Note which connectors are installed on this server.
- Run Exchange Server 5.5 Evaluation Edition Setup, and select Remove All.
Do NOT connect to a server in the site and remove the affected server
from the site.
- Run Exchange Server Setup from your original distribution media (either
Exchange Server 4.0 or 5.0).
When doing the installation, select the Create a New Site option, NOT
the Join Existing Site option. You must re-install with the exact same
Organization name, Site Name, and Exchange Service account as noted in
step 1. (If changing hardware, the machine name must also be the same
and the Domain must be the same as the original.)
Be sure to add all connectors that were on the original system so that
they are upgraded as well. After Setup is complete, run Optimizer to put
the directory and information store files on the same drives\paths as
the original.
- After Exchange Server 4.0 or 5.0 Setup has completed, run Setup from
your Exchange Server 5.5 Upgrade Edition.
- Restore your Exchange Server 5.5 Evaluation Edition directory and
information store (which were backed up in step 1). If this is a multi-
server site, restoring the directory restores the connection to the
other servers in the site and resumes replication.
For more information on the recovery process, please refer to the Backup
and Restore White Paper available on the Microsoft Web site.
MORE INFORMATION
To upgrade to Microsoft Exchange Server 5.5 using the Version Upgrade
Edition, you must own Microsoft Exchange Server 4.0 or 5.0.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbprb KB188672 |
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