XADM: Information Store Stops While Processing Message (187869)
The information in this article applies to:
- Microsoft Exchange Server 5.5
This article was previously published under Q187869 SYMPTOMS
The information store stops after receiving an Internet message.
The following description is included in an event in the Event Viewer's
application log, (the event IDs may vary).
An error (0x80004005) occurred while rendering a message for download
on mailbox /O=<Organization >/OU=<Site >/CN=RECIPIENTS/CN=<mailbox>.
The common event IDs are 5000, 1120, and 1121 from the MSExchangeIS.
A non-delivery report may also be generated prior to the information store
shutting down. It includes the following:
MSEXCH:IMS:<ORG>:<Site>:<Server> 0x80004005
(000502CC) Conversion to Internet format failed
CAUSE
Certain applications may add an NLS entry in the registry mapping 50000
(User-Defined ) to cp1252.nls. The information store has an internal
codepage mapping table that maps raw codepages to 12 bit, and unless these
get updated to add a mapping for the new codepage, the store will fail to
furnish properties to Imail on outbound.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem has been corrected in the latest U.S. service
pack for Microsoft Exchange Server version 5.5. For information on
obtaining the service pack, query on the following word in the Microsoft
Knowledge Base (without the spaces):
| Modification Type: | Minor | Last Reviewed: | 9/23/2005 |
|---|
| Keywords: | kbHotfixServer kbQFE kbbug kbfix kbQFE KB187869 |
|---|
|