XADM: Downloading Messages Using Outlook Express Crashes Store (187868)
The information in this article applies to:
- Microsoft Exchange Server 5.0
- Microsoft Exchange Server 5.5
This article was previously published under Q187868 SYMPTOMS
A Dr. Watson error occurs with the Store.exe process when you are
downloading messages using a POP3 client, such as Outlook Express.
CAUSE
A full-fidelity download of a multipart/alternative type message is
failing, where the text/plain alternative type is a tag without a content-
type header, which causes the crash. The information store does not convert
the message properly when using Outlook Express build 4.72.2106.4(Internet
Explorer 4.01).
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:
191014
XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
WORKAROUND
This is not an issue using the Outlook 98 client.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
versions 5.0 and 5.5. This problem was first corrected in Exchange Server 5.5
Service Pack 2.
MORE INFORMATION
The issue was resolved by changing the inbound text converter, so that if
the content-type header is missing, the converter sets the media type for
the node to TEXT/PLAIN, so that cvtrLookup does not see a NULL string.
| Modification Type: | Minor | Last Reviewed: | 9/23/2005 |
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| Keywords: | kbHotfixServer kbQFE kbbug kbfix kbQFE KB187868 |
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