OL98: (IMO) ErrMsg: No Viewer Capable of Viewing FXO Files (187273)


The information in this article applies to:

  • Microsoft Outlook 97
  • Microsoft Outlook 98
  • Microsoft Outlook 2000
This article was previously published under Q187273
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When opening a fax message in Microsoft Outlook 98 you receive the following error:
There is no viewer capable of viewing FXO files

CAUSE

Files with an .FXO extension are not associated with any Windows program.

RESOLUTION

To resolve the issue, follow these steps:

  1. Quit Outlook.
  2. Click Start, point to Find, and click Files or Folders
  3. In the Named Box type *.FXO and click OK.
  4. Click one of the .FXO files in the search results list, and while pressing SHIFT, right-click the selected file.
  5. Click Open With, and click Quick View.
  6. Click to select "Always use this program to open this type of file," and click OK.
  7. Double-click the .FXO file to view it.
Modification Type:MajorLast Reviewed:5/20/2003
Keywords:kbprb KB187273
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