PUB98: "Unable to Write to Twain_32.dll" Error During Setup (187261)


The information in this article applies to:

  • Microsoft Publisher 98
This article was previously published under Q187261

SYMPTOMS

When running Microsoft Publisher 98 Setup, you may receive the following error:
Unable to write to twain_32.dll.
Setup is unable to continue. Hence, it is not completed successfully.

CAUSE

This error message appears if a program that uses the TWAIN components is currently running while you are attempting to install Publisher 98. If the TWAIN components are being access by a scanner aware program, Setup cannot copy the Twain_32.dll file and Setup will fail. The TWAIN components are stored in the \System folder.

WORKAROUND

To successfully install Publisher, make sure you close any programs before you run the Setup program. To be sure that you have closed all programs running in memory, in particular those that may be accessing the TWAIN components (such as Ocrawr32 or Ocraware), close these programs by following these steps:
  1. Press CTRL+ALT+DEL. The Close Program dialog box appears.
  2. In the Close Program dialog box, select one of the following programs:

    Ocrawr32
    Ocraware

    Click End Task. Repeat this step for the second program.
NOTE: If you receive a message indicating that the program is not responding click End Task.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

Various multi-function devices that provide functionality for printing, scanning, faxing, and copying often ship with software programs that install terminate-and-stay resident (TSR) programs. Because a TSR program may remain in memory even after you have closed it, it may interfere with an application's Setup program. You should run the Publisher Setup program after shutting down any TSRs or other programs running in memory. After starting the Publisher Setup program, you will be prompted to shut down any currently running programs. You should shut down all programs before continuing with setup.
Modification Type:MajorLast Reviewed:8/9/1999
Keywords:kberrmsg kbprb kbsetup KB187261
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